Gimmicks On How To Make Your Customers Get Back To You

The return of customers are the lifeblood of any business. Social media has recently been the power to be an online ambassador for your organization. A loyal customer is not only paying for your products and services but is telling others about you also.

What gimmicks can then be used to keep  them;

1. Stay in touch.

After the sale, devote resources to continuing to build the relationship instead of merely setting your sights on the next transaction.

2. Assume they won't remember you

A customer may have hired you once, but that doesn't guarantee they will think of you the next time they need the services you offer.

3. Keep the experience fresh and relevant

Give your customers a reason to shop with you again. Continue to hone and improve your offerings - and remember to articulate to existing customers what's new.

4. Collaborate

Do good things together in the community. Whether it's donating a portion of every sale to a non-profit or hosting a collection for the local food bank, choose an activity that lets customers help with a good deed, so they feel good about doing business with you.

5. Have the right people on the front-line

You can have the best product in the world, but if the person your customer interacts with is not engaging or even worse, downright unpleasant to deal with, you will drive people away.

6. Make it easy for customers to reach you

Don't send them through a lengthy chain of menu options before they are able to get a person on the line.

7. Listen

This requires two steps: paying attention when they share feedback and also proactively asking them what they think of your business.

8. Show your appreciation

Express your gratitude with something as simple as a heartfelt thank you when doing business in person.